HughesNet
Early Termination Fee

I received a post card from HughesNet offering a FREE upgrade to a 7000S system. The word FREE was HUGE on the front of the post card. I took advantage of this upgrade although the service didn't improve. The Fair Access Law was never explained to me until it was too late to cancel my service, the signal kept dropping off to which the tech would say in broken English, "We will have to send a service agent out to fix it."

After my initial 24 month contract was up, I called to cancel my service. I was informed that a $300 early termination fee would be charged to my credit card because a new 24 month contract was in place because of my FREE upgrade. I told the rep that I was not made aware of the new contract and was informed that "it's in the original contract".

When I asked what I was supposed to do with the $1500 of equipment I had purchased, she quipped, "Sell it on e-Bay"!

In addition, they are charging me $125.00 for a service call from a tech who showed up 8 hours late and did nothing but "adjust the signal". That's a total of $425.00 out of pocket for termination of incredibly lousy service, customer service agents who read off of a script, etc.

Company: HughesNet
Country: USA
State: California
City: San Jose
Phone: 3014285500
Site: www.hughesnet.com

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