Verizon
Told to pay only $147, then required $166 more to restore internet

12/4/07 - I called Verizon to make a payment because I knew I was several months behind. She explained that the amount due was divided into 2 sections. One section was for long distance service ($166), the other section covered the internet and phone service ($147). I asked what amount would I have to pay to get internet turned back on. The operator told me in order for the internet to be turned back on I had to pay the amount covering the internet and phone service. So I made a payment over the phone for the $147 amount. She told me it would take between 3 to 5 business days for the internet service to be turned back on.

12/7/07 - Still no internet service. I called Verizon again. I explained my situation asking when internet service would be restored and was transferred to billing. She explained that back in October there was a change in their procedure. They no longer separated the accounts like I was previously told. In order for me to have internet service turned back on, I had to pay the remaining $166. When I asked to speak to a supervisor, she informed me that the supervisor couldn't help me either. If I had a complaint, I had to go thru the Federal Trades Commission. I asked her to find out who I previously spoke to. She said it only showed the initials and she couldn't pinpoint the person. Every question I asked she repeated that I had to contact the Federal Trades Commission.

I ended the call by hanging up on her. I will definitely look into other ways of getting a telephone instead of going thru Verizon.

Something needs to be done. People think it's okay to give out false information as long as they say, "Oh, I'm sorry..."

Company: Verizon
Country: USA
Site: verizon.com

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