Home Depot Delivery
Fridge Not Leveled, Washer Delivery Time Set Without Choice

My wife and I bought a refrigerator at a Home Depot store, and delivery took place on Thursday, May 1. The day before, April 30, we had ordered a washer and dryer online.

The delivery men did not level the refrigerator, so it would not slide into the opening, which was tight but workable. After 15 minutes of pulling off molding and struggling to get it in, my wife told them to go. When I got home, I needed 30 seconds to see that the fridge was tilted by roughly 3/4 of an inch from base to top, and I leveled it so it would fit.

That Thursday evening a woman called about delivering the washer and dryer ordered online. She said it would come Friday, May 2, between 8 and 12:00 PM. We told her that window did not work for us, but she replied that this was the time they had, and they would call to reschedule if we were not home. Excuse me? You decide when you deliver? Online there was no option for in-store pickup or for choosing a morning or afternoon delivery; the delivery company simply tells you the time. I called at least 6 different phone numbers and spoke with about 11 or 12 people at Home Depot, and every one said they were sorry but could do nothing about it. In other words, buy from them and good luck getting your purchase. I learned my lesson: I will not buy anything through Home Depot again. I have spent over $5,000 with them, and I am finished giving them my business!

Company: Home Depot Delivery
Country: USA
State: Ohio
City: Batavia

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