Platinum Protection Security
Damaged Property

Platinum Protection came through my neighborhood offering "free" systems to "select" homeowners. We thought they sounded good and allowed them to install a system in our home.

Within the 72 hour cancellation period we researched the company and did not like what we found and so sent notice that we were cancelling the contract and for them to come and remove their equipment.

The technician damaged a new vinyl window while removing the sensor and when we refused to sign the work order stating that the work was completed left abruptly without calling his manager to report the damage. We subsequently called the office in Glen Allen, Va and their manager came to our home to look at the damage. When he went out and came back in with a scrapper to remove glue left by the technician I stopped him and told him he was not going to add damage by scraping off glue and that any idiot would know that to remove glue the correct solvent was required. He didn't even bring a camera to take a picture of the damage but used his cell phone and then had the nerve to complain that he couldn't get a good picture of the damage because of the glue residue on top of it.

When I asked the name of their insurance carrier and their agent he didn't know and a call to his manager is Utah brought the response that that was "private" information and was not public. As someone who has worked in the commercial insurance industry for 30 years I know better and informed him of that.

I will never do business with this company again. Their management team are idiots and the technicians don't care about the property of the homeowner.

Company: Platinum Protection Security
Country: USA
State: Utah
City: Orem
Address: 580 South State St, Orem, Utah 84058
Phone: 8004475239

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