Toys R Us
Refused to honor coupon Chula Vista California

Non-East Coast buyers beware!!! I tried to purchase online at www.toysrus.com a toy for my child using a $5 off coupon from ToysRUs. The coupon stated it was good "This Fri. & Sat. Only." I attempted to use the coupon on the valid Saturday at 9:47pm Pacific Time and received the message that my discount code had expired. I was angry but ordered the item anyway.

I then called Toys R Us' "24-Hour Customer Service, " and chose the option to inquire about my recent online purchase. I was given a recorded message that they were closed and to call back during regular business hours (Eastern time, of course). When I called a second time, I chose the option to purchase an item online and was connected to a live representative. I argued that my coupon should have been honored since nowhere on the coupon itself, nor on the web site, does it mention that coupons have Eastern-time expirations. Nevertheless, the representative basically told me, "Too bad, that's the way it is."

You can be sure that I will remember my poor treatment from Toys R Us when considering future toy purchases.

Company: Toys R Us
Country: USA
State: Nationwide
Phone: 8008697787
Site: www.toysrus.com

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