The Twister Group
Illegitimately denies govt coupon

On 1/15/09 I placed an order online w Twister for an HDTV converter box with valid govt coupon worth $40 toward purchase price. I carefully filled in all the coupon info into the boxes presented. Day of coupon expiration was not prompted by Twister—just "mm/yy." Expiration date was 1/21/09. On 1/17, Twister said I had logged insufficient coupon info. Distracted, I briefly suggested they send the unit without coupon, but within 3 hours, reclaimed the coupon and all its data, this time including the day expiration. This was late on 1/21.

Twister disregarded both my original purchase application and the coupon reclaiming, preferring the 3 hour confusion, and thus billing me full price, disallowing the coupon. And, of course, they claimed they could no longer redeem the coupon because now it was expired.in back & forth emails, they insisted that the only one of the 3 order attempts they would honor was the "without coupon" middle one. And they insist that they can't ask for govt reimbursement after date of purchase. But I know they have 30 days to bill the govt agency! The paperwork for the purchase date is well recorded for the govt, as 1/15 and/or 1/21.

This would be a perfect way to double-bill both me and the govt for the same $40! I know this exact thing has happened to others. I've read the reviewswhich get mysteriously deleted.

Company: The Twister Group
Country: USA
Site: thetwistergroup.com

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