Vonage
Poor customer service

I called to cancel my Vonage account and the "Customer Service Manager" kept trying to sell me on other options. I kept telling her "I just want to cancel" over and over but she kept pushing until finally she was arguing with me about why I have to keep the service, going as far as to tell me that the one phone call I made on it last month made it worth while (really?). When she finally put me on hold to cancel we got disconnected, conveniently. When I called back I had the exact same experience with the next person I spoke with. Both women were so rude and argumentative insisting that I keep my service and refusing to let me speak with a superior. Finally she put me on hold and came back saying snottily, "I canceled it for you and it's going to cost you $43.09." When I started to tell her that this was the worst customer service I'd ever received and that I wanted the fee waived she hung up on me. I would not recommend this service to anyone!

Company: Vonage
Country: USA

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