Verizon Online
DSL charged in full after landline removal; refund refused

Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.

DSL is delivered on a landline.

Two weeks after removing the landline, I received a credit card bill with full DSL charge.

Verizon Online refused to prorate a refund back to date of landline removal, even though it was physically impossible for me to have used the DSL service after removal of the landline.

Company: Verizon Online
Country: USA
State: Indiana
City: Fort Wayne

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