Verizon Online
Service not received
- 07-10-2008
- 8
Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.
DSL is delivered on a landline.
Two weeks after removing the landline, I received a credit card bill with full DSL charge.
Verizon Online refused to prorate a refund back to date of landline removal, even though it was physcically impossible for me to have used the DSL service after removal of the landline.
Company: Verizon Online
Country: USA
State: Indiana
City: Fort Wayne