Astar
Terrible service

We have read a lot of reports about what has been happening regarding this company and no now that we have been scammed to. April My wife and I was approached by phone from David Newberry and the usual sales talk happened about the vacation package etc... Etc... Like everyone else it sounded to good to be true. The icing on the cake was that he told us the flights were included. We had him on intercom and asked him to repeat and so he did 2-3. My wife was their 1st point of contact through her email address and I tried to get info from them about this vacation through my own email address. Man it was like getting blood out of a stone, I couldn't understand why so hard when the package cost was deducted out of my personal visa card. At the time we could not find the ID (reservation no-) so I asked them to search by name. I gave them full details of both my wife and I to try track our package details. When we finally got the ID no - We rung and asked when our flight tickets would be sent to us, they said flights not included. My wife and I swore black and blue they said these were. We emailed them and said that we were told about flights being included, and asked for a refund, someone by the name of Joey replied saying that due to us purchasing the package in April we are unable to get a refund, and that this Joey had listened to the tape recording of our conversation from April and said no where in that particular phone were we told flights included. But can extend the deadline date and be happy to help us with that. I replied via his email and asked him to please elaborate more as to why no refund can be given and if we could have a copy of the recording or somehow listen to it also. To date we have been having trouble with our emails being read by them because they are getting delayed all of a sudden, Hmmm... Wonder Y. The other day after many attempts and delays 1 email did come through and from joey only to say please contact customer service for further assistance. Well Hello!!! He suppose to be customer service or should we say that was in his email sent from box was.

Company: Astar
Country: USA
State: Florida
City: Tampa

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