Verizon Wireless
Payments diverted to landline account and wireless service cut off

On two separate occasions, my payments to my Verizon Wireless bill got diverted to their Home Phone service division (Verizon Communications). It was diverted to my In-laws now non-existent landline account. They refuse to divert it back to their cellular service and have now cut off my wife and daughter's cell phone service. They keep claiming I have to explain the situation to Verizon Communications, that they are a totally separate company, that they cant do anything about it, etc. The landline service keeps saying my problem is with the Wireless Division.

I am in the US Army stationed in Korea and every time I try to resolve this, they give me the runaround, pass me back and forth, then eventually hang up on me. I have burned through $30 in international phone cards trying to resolve this and they keep giving me different excuses every time. If the communications and wireless are different, why do they offer you to pay on the same bill for wireless and landline service and why do they refuse cell service if you have a late landline bill? I also have a couple of soldiers who are having issues with Verizon and have come to this conclusion... Verizon Wireless takes advantage of servicemen/women when they are most vulnerable... When they are away from their families and support.

Company: Verizon Wireless
Country: USA
State: Nationwide
Site: www.verizonwireless.com

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