Directv
Early Termination Fee Taken From Checking Account, No Bill

I recently had to cancel my Directv account. I sold my house and moved into a rental house. I transferred my Directv to this rental in November. I had been a loyal customer since 2005. Once we moved into the rental, I found out that the landlord's house was going to foreclosure and we had to move out in May. Our new rental apartment does not allow Directv... So I had to go with Comcast.

I was charged a 269.92 early termination fee. I was never told that I had any sort of commitment to Directv. To top it all off, they took the money out of my checking account without even sending me a bill. I had my debit card on file so I could use it to pay my bills online and by phone. I did not give them permission to automatically deduct this from my checking account. This deduction also caused me to overdraft, causing an overdraft fee of $35.00. I should have been allowed to get a paper bill. They say this is a policy.

My mother and I are senior citizens, widows, and live on a fixed income. This is preposterous. Where do they get off deducting this fee when they could not do it for monthly fees without my permission? I need help. Directv is a big rip-off.

Company: Directv
Country: USA
State: Colorado
City: Greenwood Village
Address: P.O. Box 6550

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