Prime / Direct Tv
Missing $140 Rebate and Unwanted MSN Charges After Purchase

I signed up for satellite TV on 9/20/00. I was told, and given information in writing stating, that if I filled out the required info within 60 days I would receive my $140.00 rebate check (which I had given them) back within 60 days. I have called these people 3 times a week since the end of the 60-day period and still have not gotten my money back. I would like to know what to do to get these people's attention.

Also, in September I went into a Radio Shack in Daphne, AL and made a purchase on my debit card. I was told that if I would accept a disc for MSN Internet with 700 free hours, I would receive a 20% discount on any store purchase for that day. All I had to do was cancel the MSN within 30 days and there would be no charge to me. Wrong! I went back through my bank statements and found where MSN had debited my account $21.95, starting with the very month of my purchase, September.

This caused my account to overdraw twice. I contacted them and was told to fax them all the info showing where they had taken the money from my account and they would get back with me. I did this on 01/02/01 and still have not heard from them. I was in an industrial accident 02/09/99 and was disabled, with no income since 01/13/00. I need my $140.00 and my $21.95 times 4 that rightfully belong to me! Please advise me as to what I can do to correct this situation, and also whether I can assist you in your campaign against all these rip-off artists.

Thank you!

Company: Prime / Direct Tv
Country: USA
State: Nationwide

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