Empire Today
Rip off

So yea we saw the commercial, been wanting new flooring for a while. Finally we decided to go ahead and do it. From the start it was a mes... We made the appointment and the sales man was an hour late. I figured rush hour, busy area, we will live. He got here and was friendly, at first, but pushed to get down to business. This is my first time. So flooring, and pricing, is all new to me. Anyways, he went on about how good the product is, only top of the line stuff. To be honest I can care less that the laminate only has a 6% percent leak through. Not like I am dumping buckets of water on my floor anytime soon.

Finally he measures and comes up with a number. I don't know what he measured but I know for a fact we had less that 500 sq ft we wanted done. Actually when I tried measuring it myself, it's about 400 sq ft, give or take on weird angles and such. So finally he comes up with $8,700.00!!! Well I didn't, at first, know that was a lot for such small square feet and laminate, not real wood, floors. 50% off??? Well, the product is supposedly 50% off. They don't do 50% off of labor because it's a 4 man job and they are not going to only pay for 2 men. He did explain that all 4 workers would have 10 years of experience.

Still, as expensive as it was, everything seemed to be going ok. Then I asked about 3 steps by my front door. Just 3 steps. Well you can't put laminate on steps, that would have to be hard wood. Okay, I thought, how about it. He told me it would cost an extra $1,100 to do three damn steps! $1,100 freakin bucks! All because it has to be hard wood. Well, we were financed out, and didn't have the extra cash. So after paying $8,700, they couldn't give us 3 damn steps? That started it all...

The next day the workers came. Well the sales man was lying. Wouldn't give 50% off of the work because it's a 4 man job. Well then why were only 3 men working on it? All ten years experience, at least... That was a lie, one of the was 17, and rarely did anything except cary supplies, sweep, and whatever else they asked him to do. So really I paid for a 4 mon installation, and they doubled up on the money. That upset me as well.

SO I start looking around, talking to people, etc. I figured I paid $17.40 a square foot!!! Installation and everything. That is way too expensive. I even asked the workers and had I bought the flooring myself and contracted them, I could have had it installed for just over $2,000!! AND the sales guy who explained that half of the price is automatically for the installation... OKAY I understand that. But that means the actual product WHICH I SUPPOSEDLY GOT 50% OFF was $8.70 a square foot!!! That is still about 4 times the amount for that exact product than I could get at a do it yourself store.

It gets worse. I wrote about it on the website. They said a 'customer service rep' would contact me in 1 to 3 days. Nothing happened. I did it again, nothing happened. I called Empire again, to speak directly myself, they said they had to contact a local office to speak with me so they can fix any problems. FINALLY the local guy called me. BUT he called during the hours I was working, even though I put on the website when is best to call. Then they never called back since. I have tried calling and get the same thing.

So I did more research and found out I could have bought the products myself, hired someone to do it, and pay less than half, or about half, of what I paid for this crappy experience. After researching this more, I realized that as soon as my year of no financing hits, they will rape you. If you made the mistake of going with them, pay it off before the year is up.

DON'T USE EMPIRE TODAY... Complete rip off, and no customer service!!!

Company: Empire Today
Country: USA
State: Maryland
City: Columbia
Site: empiretoday.com

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