VoiceStream Wireless
Repeated overbilling on four bills, adjustments take months

Over the last year, Voice Stream has over billed me on four different bills.

I first noticed this about 8 months ago. They tacked on charges that did not belong to me. I kept checking each month. It seems like every time I find this, they admit to the error in billing, but it takes months of phone calls, on hold for long periods of time, promises to adjust the bill take 2 or 3 months. Then, it starts all over again!

I was just over billed again for the 4th time! What the heck is with this company!
My bill should be about $50.00. It's almost $300.00. They just admitted again that the bill was wrong but again I'm told they will have to adjust it in billing. I will again have to spend hours on the phone over the next several months to get my bill rectified.

They charged for Voice Mail retrieval
Charged for Customer Care Service line
Charged for all Long Distance calls, I get a 1000 minutes free on that each month

What are they going to give me for my time and aggravation!
I since spoken with other friends that found false charges on their bill too.
Should there be a class action lawsuit against them?

Cc

Company: VoiceStream Wireless
Country: USA

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