Home Depot / Kraftmaid
Substandard Kraftmaid Cabinets, Almost Two Years Without Kitchen

I am writing this post in an attempt to resolve an ongoing and seemingly endless issue and hopefully spare others from having a similar experience. Advice: go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot, there is still no resolution as of 3/17/08. Their best and only offer to date is $2500... A laughable offer considering the time span and the efforts I have made.

I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid or Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard, and I strongly urge Home Depot to reconsider carrying these poorly manufactured cabinets. I am asking for at least 50% credit ($5,558.72) of my initial order ($11,117.43).

I feel that this amount is fair and reasonable, as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, paid for labor to swap many, many doors, and paid costs and labor to dispose of enormous amounts of packing for replacement doors, with interest accruing, etc. I have taken numerous pictures and written a summary of events, in hopes that this letter will help future Home Depot customers. I can forward them to those interested. I hope that this letter will find its way to those who can make a difference, resolve this matter amicably, and not continue to fall upon deaf ears.

Feeling frustrated and left with no other option, at this time I have filed complaints with the BBB (complaint#6204007) and the CT State Attorney General.

Company: Home Depot / Kraftmaid
Country: USA
State: Connecticut
City: Wallingford
Site: homedepot.com

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