Kraftmaid - Home Depot
Ripoff and terrible customer service

On March 1 we ordered cabinets from Home Depot, which are made by Kraftmaid. On April 15, the cabinet were delivered from the factory to our house. When we opened the box, the vanity was cracked on the right side in the lower left corner, and broken on the on the left side in the lower right corner.

We immediately called Home Depot to report the problem and they told me that someone would call me on the April 19. The employee that I talk with told me that it would probabaly take four weeks, but she was not sure. I asked if they can expedite the order.

She called Kraftmaid, and they told her that it would be another four weeks before we get our cabinet. She was told that it only takes two days to make and four days to ship, but they weren't going to start on it until April 27. Two weeks later! I was highly upset. Then she stated that Kraftmaid said that the vanity was not broken when they shipped it, which sounded to me that they were implying that we broke it. The brokes in the vanity are located in the corner were they put the plastic inserts in the bottom of the box to stablize it.

Neither company seems to be concerned. I wonder if they would be if we hadn't already paid they

Company: Kraftmaid - Home Depot
Country: USA
State: Nationwide
Site: www.kraftmaid.com

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