KraftMaid - Home Depot
Vanity arrived cracked and the replacement is four weeks away

On March 1 we ordered cabinets from Home Depot, which are made by Kraftmaid. On April 15, the cabinets were delivered from the factory to our house. When we opened the box, the vanity was cracked on the right side in the lower left corner and broken on the left side in the lower right corner.

We immediately called Home Depot to report the problem, and they told me that someone would call me on April 19. The employee I talked with told me it would probably take four weeks, but she was not sure. I asked if they could expedite the order.

She called Kraftmaid, and they told her it would be another four weeks before we got our cabinet. She was told that it only takes two days to make and four days to ship, but they were not going to start on it until April 27. Two weeks later! I was highly upset. Then she said that Kraftmaid said the vanity was not broken when they shipped it, which sounded to me like they were implying that we broke it. The breaks in the vanity are located in the corners where they put the plastic inserts in the bottom of the box to stabilize it.

Neither company seems to be concerned. I wonder if they would be if we had not already paid them.

Company: KraftMaid - Home Depot
Country: USA
Site: www.kraftmaid.com

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