Marshalls Department Store
Customer humiliation

I was trying to return a black down jacket at Marshalls Gaithersburg, MD last night. I bought the jacket at the end of February & on a 15 minutes to kill day. After I came home, I hung it up in the closet. When I tried to put it on several days later. I realized the jacket smelled & looked filthy. However, I did not have a chance to return the jacket right away. When I tried to return my jacket, I was being laughed at & accused that I am the person who is so cheap & tried to return a jacket that I wore it for some times. All of this humiliation was due to the fact that I did not take time to examine the jacket carefully when I bought it.

I am a professional, living OK, with a mid $70K salary, Currently, I have a nice selection of winter jackets & coats in my possession...

Company: Marshalls Department Store
Country: USA
State: Maryland
City: Gaithersburg

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