Home Depot
Carpet Install Delayed Three Times, Wrong Color, Doors Not Rehung

Home Depot on Alpine in Grand Rapids, Michigan, completely ruined my home remodel. I ordered carpet from Home Depot on June 2 and was guaranteed the carpet would be installed and delivered in three weeks. Two weeks later I called, and the order had apparently been lost. The following week there was still no word.

Finally, 3 weeks later, a representative arrived to measure the house. I was given a scheduled install date the next week and took time off work. When no one called or showed up, I was rather upset and called the store. They informed me that there was a delay and gave me a new install date another week later.

On my second day off work, again with no call, I called back to find out the carpet was received but defective. I asked the manager why no one in the store had the common courtesy to call me before I missed another day of work.

On the third scheduled delivery date, an installer actually showed up, but with the wrong color carpet. I was livid. I called, and by some miracle, according to the manager, another order came in identical to what I wanted. They installed the carpet and refused to rehang the doors. I immediately called to complain and informed the manager, who hung up on me and refused to accept my calls.

I reported the incident to the Better Business Bureau, and Home Depot replied that they did nothing wrong and that I stated I was completely satisfied.

This, of course, was a false statement made by the company. Last time I looked at a calendar, June 2 to August 22 was more than 3 weeks, and the business knew how to use phones.

Company: Home Depot
Country: USA
State: Michigan
City: Grand Rapids

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