Dish Network
Promised Channels and Free DVR Upgrade Never Delivered

This all started in October when my wife and I subscribed to the Dish Network. When my wife had the conversation on the phone a person named Josh he promised us if we took the up grade to the $19.95 program we would be able receive Court tv, cops and the health channel. The promise was also given if we took the local channels we would get Fox 29 in Phila. Pa.

We were also promises according to the advertisement a free DVR up grade with the $29.95 package. The person came for the installation he did not have the DVR and told us we were not to get it. We were told by Josh that the installer would have our certificates for the free items we wanted to choose.

I was told to go to there web site to down load the info for my FREE gifts this is when I found out I had to pay shipping on any item I choose. I called Dish network to talk about this (after 3 hours) to get some one who had a brain that the installation company was a 3rd party vendor and they have nothing to do with this.

I spent the next 2 weeks trying to get to some one from the Corp office to speak to. I was given every thing from a bogus phone number to false web sites. I have not o date been able to get on there feedback@customermail. Dishnetwork.com.

I thought since I can not get the local channels I was promised I would cancel them to save the money. I was told you signed a contract and you will have to pay$5.0 for something else I have no idea what that is because the woman I was speaking did not speak very good english.

At one point I did speak to some one from the dish network and they agreed to ship me the DVR for free and fix my problems with the up grade to get the wanted shows. I thanked her and she stated that will now cost you $49.95 wow would she have fixed the problem I would have been had again. I was going over my bank statement to see that the instaltion company charged me $30.0 for the free installation.

I may not be the smartest person on the earth I can tell when I am being taken over. I can, t believe a company can get away with this type of out and out theft. I feel their contract is to protec6t them not them and the consumer. What a bunch of deceivers

Company: Dish Network
Country: USA
State: Pennsylvania
City: Ephrata

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