La Tierra Del Encanto - Attn.: Miguel A. Lebron-President
La Tierra Del Encanto, Inc. Attn.: Miguel A. Lebron-President La Tierra Del Encanto-bait, switch, poor customer service and don't deliver the goods

I originally spoke to David Lebron (Manager) in September. He quoted me a total price to move of $825.00, which I agreed to pay. The pickup was scheduled for 10-03.

The day before the scheduled pick-up, I was contacted by DL who told me that he could not do the pickup for price I agreed to pay and that he would need an additional $200.00, or $1,025.00 total. I was furious. DL's approach was very unprofessional.

Because I was scheduled to leave for Puerto Rico within days of 10-03, there was simply not enough time for me to arrange a pick-up with another mover. I was in a corner. I negotiated a total price of $950.00 with DL and the pick-up was made on 10-03 which I paid him on that date.

After the 10-03 pick-up of my Articles, I noticed that DL listed only the 27 boxes I have on the Packing List. DL failed to list the following items, which he also picked-up:

1 20 foot Werner aluminum extension ladder with 3 attachments: rake, pickax and trimmer shaft with shield and head*
2 Hand truck*
3 25 Color television set
4 TV antenna in box
*This item was listed on the prior 2 Contracts I had with LTDE.

On 10-03-07, I was told by DL that my Articles would be shipped to Puerto Rico by 11-30.

I contacted DL on 10-04 to notify him that items 1 to 4 above had not been listed on the Packing List. I requested an amended Packing List from him which includes ALL my articles. He said that he would fax it to me that day which he did not.

Since then, I have contacted DL and / or his secretary (Dolly) AT LEAST 10 different times (the last time being 12-05) about the amended Packing List. Each time, I have been told (by DL) that the amended PL will be mailed and/or faxed to me. To date, I have not received it.

I am concerned about the status of all my articles, which I have yet to receive. I want LTDE to provide me an amended PL along with a date when my Articles will be shipped to me in Puerto Rico. I also want a written guarantee from the President of LTDE that ALL my articles will be delivered to me complete and in good condition.

I would like the above information/document faxed to me ASAP. I would also like a courtesy call from the President of LTDE letting me know that he has taken this action I am requesting ASAP.

Vincent
Moca
Puerto Rico

Company: La Tierra Del Encanto - Attn.: Miguel A. Lebron-President
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 3901 K Street
Phone: 2155355183

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