Roland J Down
Send me to collection for refusing to pay $766 for services they misdiagnosed and never fixed or delive

RJ Down charged me for a diagnostic fee of approximatly $80, which I paid when they came to fix my Heating Ventilating and Air Conditioning. They told me that the work to fix my system would cost me $766. The next day the technician came, he installed a new compressor in the outside unit which was under warranty and spent almost half a day trying to fix the problem but in vain. At the end of the day the system wasn't fixed, however they demanded that my husband sign the papers acknowledging that the technician was here and that he had worked on the system and therefore pay the $766. My husband refused to sign the papers and told them that he would sign the papers and make the payment after they had fixed the problem.

The next day, one of the supervisors called the house and I reffered him to my husband who demanded that the supervisor come himself and verify the work that the technician had not fixed. When the supervisor came, he couldn't figure out what was wrong with the system, however he acknowledged that the system wasn't working. He visually inspected the outside unit and the indoor air handling unit and concluded that for them to fix the problem, it would require us to replace both the outside and the indoor units and that it would cost us between $8000 and $10000. He added that for them to do the work, we had to first pay them the $766 because the their technician had spent time on the sytem even if it wasn't fixed.

We refused to pay and wrote a letter to the company explaining the situation. The supervisor called us and threatened to take us to court if we didn't pay. We ignored their threats and we never heard from them again.in the meantime, we got another contractor who fixed our system for approximately $6000.

A few month later, we received several threatening letters from a collection agency by the name TCAR, but we ignored them too.

Recently, we were trying to get a refinance loan, and we were told that my credit score was low because I had a deliquent account from TCAR and therefore we couldn't qualify for a better rate. I was so outraged and couldn't believe it. I filed a complaint with the better business beareau and am planning on filing another complaint with the Attorney Generals Office.

Company: Roland J Down
Country: USA
State: New York
City: Scotia
Address: 13 Airport Rd
Phone: 5182614279

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