Ntb
NTB Misdiagnosis

I went to the NTB location at the Beltway and Hillcroft in Houston Texas on 4/25. My car was making a really bad rubbing noise. The technician put my car on the rack, drove it around, then diagnosed the problem. According to the technician, all four brake pads and rotors were the issue. I agreed to have this fixed for around $600 dollars. Later that evening, the store called and said that something else was the problem - a bracket. Not wanting to pay for even more work, but wanting the problem fixed, I told them to go ahead and fix it. The next day they called and said the bracket wasn't the only problem either and it would cost an additional $1800 to fix my car!!! It was the axle this time. Why couldn't the technician diagnose this initially, before any work was done and before they took my money? Why won't they admit that their technician made a mistake? Now I either have to pay an EXTRA $1800 or drive my car off the lot as it is, not fixed, with over $600 of my money gone. What kind of racket is NTB running? This is ridiculous that they can't diagnose and fix a problem. Now I have to drive my car off the lot, not fixed, and I'm out of over $600. This is totally unacceptable and frustrating and NTB should be ashamed of calling themselves a service company.

Company: Ntb
Country: USA

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