The UPS Store #4867
Lost Kayak Package Since July 12, Insurance Claim Still Unpaid

Over 3 months ago, on July 12, I mailed 2 packages containing a portable kayak to a buyer in Colorado. I was informed 4 days later that only one package had arrived. I promptly reported the loss to the UPS store. I was told to gather all information and deliver it to the store.

Several weeks later I began to call to find out the status of my claim. I had great trouble getting in touch with the manager. They refused to give me her phone number and said she was on vacation.

About 3 weeks later I finally contacted the manager, who said she had been sick and that she had told her employees of my claim. (In her absence, they had consistently told me they were unaware of any claim.)

After waiting another 2 weeks, I called the UPS claim number, and they told me they had determined the package was officially lost and to wait for compensation.

I repeatedly tried to contact the UPS store manager. She consistently refused to call me back. Finally she called back and left a message that a claim had been filed and they were waiting for word back from corporate.

When I called the corporate offices, I was told they were still waiting for paperwork from the UPS store. The store again refused to contact me. Finally the owner called and said claim papers had been filed (after I was asked to resubmit all paperwork again).

Some weeks later I finally called the corporate claim office and had a girl named "Cassandra" call the UPS store. They were so rude and obnoxious to her that she advised me to call the central corporate consumer complaint department.

As of this date, more than 3 months later, I have still not been compensated for the admitted loss of my package. To add insult to injury, the store put $700 as the value of the package ($700 is the maximum insurance I could buy, NOT the value of the package). Corporate is still trying to get them to call back.

UPS corporation says the UPS store is a franchise and that I must deal directly with them. They have helped only in a limited way. But I found out that they are regulated by the Public Utility Commission, and that is who I will appeal to. What a country!

In my opinion, UPS should revoke their franchise and immediately compensate me for my loss. What do you think my chances are?

Company: The UPS Store #4867
Country: USA
State: California
City: Sacramento
Address: 5880 Antelope Rd
Phone: 9167217000

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