UPS
Package marked delivered and claim cancelled three times

On Dec. 15 we went to the UPS store in Buena Park, Ca. To send a package to my son who lives in Fresno, CA. They charged us $11.30 and told us my son would get it no later than dec. 19. So once he did not receive the package I tracked it online and it said that it got delivered. Well my son never received it. We called the store they told us we had to wait 10 days before we could file a claim. We did exactly what they told us we had to do once we filed the claim they said someone would contact us and nobody ever did so I call back they told me the claim was cancelled because they figured we received the package. They never called to talk to us, so we refiled the claim again had to wait another 10 days still nobody contacted us so i call back again and the same thing happened, they cancelled the claim, by this time I'm beyond pissed, I refile the claim again for the 3rd time wait another 10 days I call to make sure everything was ok they assure me that it is and that it would take 7 to 10 days to receive our reimbursement. Well after 10 days without receiving anything I call back again to find out that UPS isn't honoring our claim because there was a change of ownership and they have no record of anything. I can't believe a company like UPS is so unprofessional. I'm so upset not to mention my son's disappointment. There has to be something I can do to remedy this situation

Company: UPS
Country: USA
State: Georgia
City: Atlanta
ZIP: 30328
Address: 55 Glenlake Pkwy NE
Phone: 4048286000
Site: ups.com

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