TJ Maxx - Saint Charles, Missouri
Poor customer service

I have been a Tjmaxx customer for the last 10 years and today I as was shopping with my mom and my 2 year old daughter, I picked a toy for my daughter which was a 10”x10” box that had a telephone toy that kept my daughter entertained while it gave us some time to shop, as I was walking my mom to the fitting room to try the 10 outfits that she picked, the lady at the fitting room saw the toy and said “no accessories what so ever” so I explained that we’re keeping my 2 year old busy with it and we’ll be in the hall just outside the fitting room where my mom will be trying her outfits… the lady said “still no accessories”… I thought that was really rude and insensitive, what was the big deal?

So before we left the store, I really wanted the manager to know about the incident because it really made me upset and I thought it could have been handled in a lot nicer way… I was just looking for some nice words to calm me down, instead the manager named K. Head said that her employee is one of the best and she did what she was supposed to do… my reply was that I was only trying to keep my daughter busy while we shop, it wouldn’t hurt to be more sensitive to your customer needs unless you don’t want us to come back here… the manager looked at me with no response… so I said I guess you don’t care either… again the manager said nothing and just looked at me…

It was a silly incident that shouldn’t have been a big deal… but it was bad enough for me not to come back and I’ll make sure to tell my friends and family about how unaccommodating and unfriendly tj maxx is to moms and their kids.

S.A.

St. Charles, missouri

Company: TJ Maxx - Saint Charles, Missouri
Country: USA

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