Hollister
Complaint - customer service/asst. Manage

I was shopping at my local Hollister Store (Columbia Mall, MD). I tried on 5 items and told the fitting room person how many I had. After I tried on the items, left the room. I stepped on a sensor. The fitting room girl was standing right there and saw me step on the sensor. The girl told her manager, I must have stolen something and dropped the sensor. It crazy would I have left the store. The asst. Manager came running out to me wonting to check me item. I let her check my 5 items, and they all had the sensors on them. She said I just have to follow protocol. She looked real stupid. I even brought $80.00 dollar’s worth of stuff. When I asked the asst manager for the district manager’s name, she told me it would be a waste of time/call. I am so mad with Hollister and that asst manager. I still can’t not believe she tried to accuse me of stealing….

Company: Hollister
Country: USA

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