Time Warner Cable
Northeast Ohio Digital Phone Problems With Service and Changed Rates without Notification ripoff Hermitage

Shops, Products, Services

I signed on with Time Warner years ago for internet and tv services. Recently digital phone became available in my area, and after much haggling, I signed up for it because it was a savings for me to switch. My husband makes several international calls to the Philippines, and when I made the switch just 2 months ago, the calls were to cost. 14 per minute to a landline, and. 16 to a cell phone. Just 3 weeks later the charges jumped to. 19 per minute and. 21 per minute.

Now, after checking again, they are up to. 21 per minute and. 24 per minute. I called and complained, and I was told that in order to always know how much a call is going to cost, we should call Time Warner before make each call, to see if the rates changed!!! I told him that was crazy! I was going to sit on hold for 40 minutes every time I wanted to make a call to the Philippines, just to see how much it was going to cost me? My husband calls every other day, sometimes more than once a day.

Also, my caller id was not working after I got digital phone. After the service man came to my house and determined nothing was wrong, I went round and round with their techinicians troubleshooting.

This went on for over a month. Another service man came to the house, still nothing fixed. More time consuming phone calls to tech support. Another service man comes to the house, he determines that my $159.00 telephone is the problem. It is not compatible with the services that digita phone offers. The only way to fix it is to get a new phone, and HOPE that it is compatible. They don't even have a list to provide you with.

I am cancelling this service, I am sick and tired of the outrageous hold times with people who are functioning on half a brain. DON'T GET DIGITAL PHONE!!! I do not believe they knew what they were getting into when they started providing this service.


Company: Time Warner Cable
Country: USA
State: Nationwide
Site: twcable@neo.rr.com
SUBMIT A COMPLAINT
  <     >  

RELATED COMPLAINTS

Time Warner Cable
Cable, customer service, billing errors, poor scheduling

Time Warner Digital Telephone
Upgrade to Digital Phone ripoff The phone is blocked for 900 (ok) and International phone calls

Time Warner Cable
Digital Phone is not exactly one flat rate

Time Warner Cable - Raleigh Nc
Time warner not allowing premium service or sending cablecard

Time Warner Cable
Poor service

Tony & Faye Personns - Waterworks Hilo
Pervert, rapist, thief, con, fraud, lier, phony, murderer, biker Hilo Hawaii

Acn
Digital internet phone will not work in Time Warner Service Area and they are aware of this. Ripoff

Colon Cure
Undislosed information in initial order phone call and then called back for more money claiming they lost my cc information then charged me after I told them I wanted to cancel

AES - American Education Services
AES - American Education Services is a fraudulent compnay and has ruined my life (or atlease my credit for life) Harrisburg

Time-Warner Cable
Misrepresentation of services ripoff

SUBMIT A COMPLAINT