Amazon
Refund withheld for misaddressed shipment until I filed chargeback

I purchased an item from an Amazon Marketplace merchant (ANTOnline) who failed to properly address the shipment, resulting in it being sent back to the shipper by UPS.
All of this was visible in the UPS tracking.
Merchant refused to ship a replacement or issue a credit until the item arrives back with them. They've said they're canceling the order, in effect.
In spite of this, Amazon wants to wait until the end of the "delivery window" (two weeks after the order) to issue a credit to my MasterCard. I guess they want the "float" for their trouble.
No amount of repeated demands to Amazon worked.
I've been forced to enter a dispute and a charge-back from MasterCard to get a timely refund.

Company: Amazon
Country: USA
Site: amazon.com

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