The UPS Store
Overnight Passport Request Not Delivered Next Day, Refund Denied

If you need something important mailed, The UPS Store is not the place to go. The store is a franchise and can be owned by anyone. Go to the post office if you want it done right.

I needed a document immediately. I wanted to pay to have a request for a birth certificate sent in so I could get my passport in a hurry for a business trip. I wanted to send it overnight and prepay for an envelope for it to be sent back to me overnight. The person behind the desk said it could not be done. I asked why I could not pay for it on my end, and she insisted that I could not. Not to my surprise, but to hers, it was possible, just by adding the two amounts together and putting the other envelope inside the envelope I was sending. How hard was that?

To make a long story short, the company got my request the next day and immediately sent it back out to me. I told the clerk I needed it next day both ways. I asked if UPS delivered on Saturdays and was told yes. But she did not charge me for Saturday delivery, so I did not get it next day as I had asked. When I did not get it back, I lost my appointment for the passport and the date of my trip.

I called the store and spoke to the owner, Gardiner. He told me she did her job and I got what I paid for. I told him the whole story and requested a refund of the portion not done next day as requested, and he told me no. I told him I would complain to the corporate offices, and he said, "Go ahead."

They did absolutely nothing for me, because when they called him he said I had paid for what I got. So they have no real customer service: it is a franchise store and he makes the decision. Please go to the United States Post Office for real postal services. I bet the post office would have refunded my money, and they probably would have gotten it done right in the first place.

Company: The UPS Store
Country: USA
State: Florida
City: Palm Harbor
Address: 36181 East Lake Rd
Phone: 7277856633

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