Quality Plus Cleaners
Loses clothing, ignores complaints, rips off customers

Judging by the other complaints I've read on this site, this company has been getting away with ripping customers off for a long time. Unbelievable!

An order of 5 men's business shirts was dropped off November 15. On November 20th when I picked up my order, I was given 4 shirts back. The missing shirt was a brand new shirt from Dillard's that I had worn once. I have a receipt for the shirt for $64.50 before sales tax.

I have documentation that shows their error, the company employees have agreed that I am due a refund, but due to store turnover I have spoken with 7 different employees about this matter.in addition, I have left two messages for the owner that have gone unreturned. Based on the comments I find on the Internet about this guy, I'm not holding my breath.

The company process is such that no one is given authority to solve problems and I think most customers don't have the time to go through all this trouble, so they just give up. This is the second item they've lost, but the first was a pair of pants that were older, so after trying a few times I gave up. Shame on me for continuing to use them because they were conveniently located.

I'm assuming based on comments I've heard from employees that this is a standard operating practice. If this is the case, I can't believe they are still in business with as many locations as they have. I am a busy executive and have wasted hours just trying to get my money back. Needless to say I will tell everyone I know and come in contact with NOT to ever take the chance of using a ripoff company like Quality Plus cleaners.

Company: Quality Plus Cleaners
Country: USA
State: Florida
City: Tampa
Address: 9945 Race Track Road
Phone: 8139250900

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