SOHO Network Inc
SOHO Solutions Ripoff in service cancellation
- 02-05-2007
- 9
I subscribed to ResponderWorks for one year back in 12/11/05. They billed my credit card $100 for one year of service. Over the course of the year, I decided that I didn't have much use for this service.
In December they billed my credit card $150 for another year of service. I called their customer service up to cancel and receive a credit to my account. I sent them an email on 12/29/06; 1/4/07; and 1/9/07. I was informed on 1/9/07 that because I didn't notify them 10 days PRIOR to my bill date that I would not receive a refund. To top it off, they informed me that they would leave my autorespond "active" until my next bill date which would be around 12/07.
What part of ENGLISH do they not understand? I DO NOT want my account active. Second of all, to go from $100 to $150 in a one year period, I wonder what the Feds would say about the inflationary rate here. That's more than a 30% increase from 2005 without a significant improvement or additional features to the service. It's the same old stuff for an inflated price!
I never really used this service, so I can't speak for the quality of the service itself. What is unspeakable and a RIP OFF, is their "cancellation" policy. This organization REFUSES to give me even a partial refund. What's more upsetting is they want to keep my service "active" for another year.
What's even worse is it takes 3 emails and two phone calls to even get a response from this company as to whether or not they will refund.
My warning to anyone who buys this service: DO NOT BUY IT ON AN ANNUAL BASIS! If you feel the "need" to have this service, go "month to month" that way you can opt out to cancel without getting "dinged" for a whole year. Hence, I'm now out $150 for an entire year of not using this service.
What a rip off! What a $150 lesson in where the consumer (myself) got burned.in the future, I'll go month to month.
Company: SOHO Network Inc
Country: USA
State: Texas
City: Frisco
Address: 2294 Dowelling Dr
Phone: 4696331722