Telebrands.com
Order department is a total screw-up

The first time I placed an order with Telebrands, they screwed up the order and double-charged my credit card. When I called to have them fix it, they offered me a gift card as an apology.

I then tried to place an order online using a gift card, but their website was messed up. I tried a couple of times, then decided to try again the next day. The next day, the same thing happened, so I decided to just forget about it.

I thought the order was never placed because I never finished the process, nor did I receive an order confirmation number by email. However, a week later, I see two charges on my bank card for the product.

I called to explain what happened and asked them to redeem the gift card for one of the orders. They gave me a song and dance about the gift card being redeemable on the website only and there was nothing they could do. But the strongly suggested that I place yet another order so I could redeem the gift card. Yeah, RIGHT! That will NEVER happen.

Company: Telebrands.com
Country: USA
Address: One Telebrands Plaza, Fairfield, NJ
Phone: 8007774034
Site: telebrands.com

  <     >