Direct Tv Group
$200 Deposit Not Refunded After Cancelling Satellite Order

Do not trust your money with Direct TV, they are a bunch of liars. I recently tried to purchase a dish service with them, but before I could do that, they asked me to put down a $200 deposit. When they sent the tech out to install, first of all he didn't know anything about the questions I asked him. He couldn't install the dish due to some restrictions on our place, so I asked to cancel my order. When I canceled the order, they told me they would refund my $200 in 3-5 business days. Two weeks later, still no refund.

I have talked to a representative every single day since then and have told every person my situation, but no one ever has answers for me. They all tell me the same thing: "Yes, I see the cancellation on 12/4, so you should be getting your refund." The last time I spoke with another rep, he told me that he had reviewed my account with a supervisor and I'm not allowed my $200 back because it was for my credit check. I told him that it doesn't cost $200 to do a credit check, that the $200 was a deposit because of my credit, and that because I am not getting service from them, I should be refunded my $200.

I work in a call center and know what kinds of things you can pull, but I have never come across a place like Direct TV. It is so impersonal. You have to keep telling different people what you're calling about, because you can never reach the same people you spoke to before. They are so secretive about who they are and won't even give you a contact number to reach them back if you wanted to follow up on your situation. Do not trust them!

Company: Direct Tv Group
Country: USA
State: California
City: El Segundo
Address: 2230 E Imperial Hwy
Phone: 8005315000

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