Target.com
CONSUMER ENTRAPMENT - Big Retailer refuses to cancel order before shipment!

Attention fellow consumers,

I can't believe my recent experience with Target.com, let me explain:

I order an Olevia 32" LCD TV plus a 2-year Extended warranty from Target.com on 11/10, Friday after 6pm. Then on Sunday morning I came across another LCD TV for a cheaper price. So I called Target.com back to cancel the order and here is where the trouble began...

KEEP IN MIND that the warehouse/distribution center where the TV would ship from was closed all-day on Saturday and Sunday.

So I called Target.com and requested to cancel the order. The customer service representative (CSR) told me that the order was "too far" along in the shipping process to cancel. I explained to the CSR that there is no way that the TV could be in any shipping process because I placed the order after business hours on Friday and the distribution center was closed all day on Saturday and Sunday.

The CSR continued to say she was sorry and could not cancel the order. So like any persistent consumer I called back several times and got the same answer everytime. I called on Monday and the item still had not shipped. I called on Tuesday and the item still had not shipped. I called on Wednesday morning and the item still had not shipped, but yet I'm still being told that the item was "too far" along in the shipping process to stop.

Finally, on 11/15 the item was assigned a tracking number with UPS. So with that, I called UPS to try and stop them from picking up the TV and bringing it to me, but I did not have the authority to cancel the pick-up because the order was still in the possession of the sender-Target.com And I was assured by UPS, that all target.com has to do is notify them via phone or electronically and they will not pick-up the merchandise.

So armed with this information I called back Target.com for the 15th time and explained what the UPS CSR told me, and once again I was told that it cannot be done!

Now I must wait until 11/20 to receive the TV. Then Return to Target.com and then wait 7-10 Business days to receive a refund.in a nutshell, I have to now wait 3-4 to receive a refund for an item that should have never left the warehouse. Target.com sucks!

Now I'm going to miss the "special" sale on the LCD TV that I want.

G. Rich
Fort Lauderdale, Florida

Company: Target.com
Country: USA
State: Internet, Nationwide
Phone: 8005913869
Site: www.target.com

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