T-Mobile
Assured No Charges for Same-Day Transfer, Then Billed Over $200

I waited over 8 months for my contract to end because of lousy service and numerous misrepresentations by the company and its representatives and total lack of courtesy by customer service and their "rules", etc. I specifically waited so that T-Mobile would not receive one single red cent from me other than my monthly bill.

When my time finally came, I transferred my number to a new cell company. I called T-Mobile to confirm that they (1) received my recent payment in full of the monthly bill; (2) to confirm they had notice that I was cancelling my service; (3) to confirm the contract end date; (4) to confirm any charges that I would have to pay when the transfer was complete.

Representative "Glenn" (ID # 1048051) assured me that my account was completed noted and that the only charges I might receive would be a pro-rated bill if activation occurred after my billing cycle date. I specifically asked him what the charge would be if the new activation took place within or less than 24 hours of the contract end date and he told me that such a little amount of time would not be an issue. All because Glenn failed to note my account, I was charged over $200 for cancelling my account less than 24 hours before it expired.

Company: T-Mobile
Country: USA
State: Washington
City: Bellevue
Address: 12920 S. E. 38th St

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