Sears
Restocking Fee Not Disclosed Before Lawnmower Purchase

I purchased a high end lawnmower at sears and the sales person (some 19 year old kid) had good knowledge of the product and sold me on the mower. I asked him about returning it if I don't like it, he said no problem you have 30 days just keep your receipt and keep the mower in good condition nothing about a restocking fee of $54.00 nor does it say anywhere in the store about a restocking fee. Well I didn't like how the power drive worked so 10 days later I returned it. Then I was made aware of the restocking fee, made a stink and they got the dept manager over to talk to me. He says our restocking policy is printed on your receipt so I looked and it was. That's a great idea sears I have to purchase it first to read the return policy, something is wrong with this picture so I call the store manger and he was busy at the time and would return my call ASAP it's been 2 months and no returned call yet. I understand why the policy is in place But tell the customers before they buy it, not after!!!

Needless to say I disputed it on a Sears card and they found that nothing was wrong so the bill for $54.00 still is not paid and never will be or maybe at. 50 a month. It's not the money it's the principle of it all. (It sucks and so does Sears) sorry you lost a loyal customer that has been with you for 25 years...

Company: Sears
Country: USA

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