Sears
$224 Restocking Fee Charged on Plasma TV Returned Within 24 Hours

We bought a Plasma TV and Blue Ray DVD from Sears on January 12th. We brought it home and had problems (high frequency noise, bad ghosting with the TV) and DVD Blue Ray disc wouldn't open the tray. (took about 10 mins to get it open).

We took the TV and DVD Player back within 24 hours and they charged us a restocking fee of $224.00. We talked to the manager over electronics and they tried to tell they were going to have to sell it used and take a loss, hence the restocking fees.

The loader from sears took the TV out of the box and loaded it in our Trailblazer, but they still had it in the shipping area.
(It would have fit. They were in a hurry) The DVD was packed in the original box with the packing and accessories.

No where in the store was there anything telling me about the restocking fee's. There were no signs. The first we knew about it was when we read the receipt and we should have turn around right then before we left the parking lot to give everything back unopened. We never realized they'd charge us $224.00 for 24 hours of having their product in our home.

Do not buy from Sears ever. Go to Best Buy, they do not practice this deceptive policy.

Company: Sears
Country: USA
State: Texas
City: Ft Worth
Address: 4900 S Hulen St Hulen Mall
Phone: 8178664000

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