Your Day Bridal And Spa
Major ripoff

Your Day Bridal and Spa in Ocala, Florida is the most ridiculous company that I have ever come in contact with. It all started when my sister in law decided to order her bridesmaid dresses from them. There are seven bridesmaids total.

When I went in to get measured for my dress, I sat for almost two hours waiting for someone to help me. I figured that they were busy, so I just let it go. Finally, I got the measurements taken, but when the girl told me what size she was ordering, I was very suprised. It seemed much too big for me. When I asked her about it, she told me that they had to measure it to fit the largest part of my body, but that it could be taken in when it got there for only $25. I didn't argue with her because she seemed to know what she was talking about.

Fast forward to a week and a half before the wedding. I get my dress in, more than a week after it was promised. The dress is strapless, and when I put it on, it fell straight to the floor because it was so big. I know that dress sizes differ a little from pant sizes, but this dress was five sizes bigger than my pant size. There couldn't be THAT much difference in size. Literally, not one part of this dress fit my body at all.

My sister-in-law, the bride, was nearly in tears when she saw it because neither one of us were sure that the amount of alterations the dress needed could be done in time for the wedding. I took the dress back to Your Day to get the alterations done. When I came out of the dressing room, two of the employees that were in the lounge area made a remark about how huge the dress was on me and that I better not let go of it or it would fall off.

The lady in charge of alterations, April, came over and began sticking pins in all over. After I changed back into my clothes, I went over to prepay for the alterations. When April showed me the ticket, I was in utter disbelief. She told me that she was taking $20 off of the price because she didn't like to charge bridesmaids much, so the total cost would only be $85. ONLY $85! I pretty much didn't know what to say. I left without paying and told her that I'd be back the next day. Only $85 is a far cry from the $25 I was told when my measurements were taken.

I called my sister-in-law as soon as I left to ask her about the other girls in the bridal party. She told me that one of the girls had already had their dress done and that it cost her $30. I was stunned. She told me that when one of the girls went in to get fitted, they told her they were going to order a particular size but when the dress came in, it was two sizes smaller than what was on her ticket and the smaller dress fit perfectly. She said that they ordered another girl's dress 8 sizes bigger than her pant size and that she was having similair problems.

Needless to say, my sister-in-law called to speak to April. She said that April got a huge attitude about the whole situation and told her that the reason the alterations were so expensive on my dress is because my whole dress had to be "basically redone". When my sister-in-law asked to speak to the manager, she was told very rudely that the manager was not available. My sister-in-law knows one of the girls that works in the spa area, so she called her to find out what we should do. The girl told my sister-in-law pointedly not to make a fuss about it until after I had my dress because she knew of an incident when something similair happened and April had put a large gash in a bridal gown that cost $500 to fix.

So basically, I'm going to end up spending more than half of what the original cost of the dress itself was just to have it altered to fit. At this point, it is much too late in the game to find someone else to do the work. I'm going today, and I'm going to try and make some kind of compromise, but if they won't budge, there really isn't much I can do about it.

Be Warned. Stay far, far away from this deceptive place. Don't ruin one of the most special days of your life by dealing with YOUR DAY BRIDAL AND SPA in Ocala, FL.

Company: Your Day Bridal And Spa
Country: USA
State: Florida
City: Ocala
Address: 2701 Sw College Rd #303
Phone: 3522377040

  <     >