AUDREY'S Mother Of The Bride.com
Charged $60.00 to return dress. This was on top of $26.10 for S&H fees.$86.10 for a dress I don't own

I ordered a Dress on line from AUDREY'S. I sent in my measurements according to their on-line dress charts, letting them know, that my dress size is 16. They stated that once they checked my measurements against their charts, if they felt, I needed a dress size larger or smaller, they would email me first. I never received an email and the dress arrived 9 days later. The dress even though it said 16 on the label, I could not zipper the dress all the way up. Clearly the dress was at least two sizes too small. I called the company immediately and left a message but they never returned my call. When, I finally got through to them, I was told I was allowed only one exchange and the sale would be final. Since, I was afraid to
get the next largest size and have the dress not fit[and be stuck with a dress I could't wear], I asked for a refund. They then told me that they would have to deduct 25% of the purchase price of the dress, less shipping charges, which amounted to $60.00. I told them, I
measured the dress myself and even according to their charts, it was not a size 16. I then asked them why after having reviewed my measurements, they did not email me to
suggest a larger size before sending me the dress? They had no valid answer! I spent $12.50 in S&H for delivery and another $13.60 to return the dress on top of the $60.00.

I can't believe, I'm out $86.00 and I have nothing but aggravation to show for it. The ironic thing is that, I was in a Bridal shop a few days ago and tried on a Scala dress. The dress I had ordered was a Scala dress and I tried on a size 16 which would have had to be altered
because it was too large, which said to me that Scala does not skimp on material. I have since purchased two size 16 dresses that fit perfectly. Something is rotten in Denmark!

Company: AUDREY'S Mother Of The Bride.com
Country: USA
State: Texas
City: Austin
Address: 9225 W. Parmer Lane Suite 104-177
Phone: 5123820444

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