American Express
Credit limit dropped to $1900 after paying off balance

I have been an American Express customer for over 2 years. When I first opened my card my credit limit was $5000. I have been using the card regularly for the past few years and have never made a late payment. My most recent credit limit was 18,200. My balance stayed around 15,000 to 16,000. Obviously American Express was making some real nice money off of me. Just recently I got a nice commission bonus at work and decided to pay off the entire balance. When American Express got my payment they immediately dropped my credit limit to $1900!!!

When I called to investigate I spoke with Mrs. MacDonald in the credit decrease department. She told me that Experian sends American Express a summary of my credit report every 30 days. The most recent report caused American Express to drop my credit line. When I called Experian they were outraged that American Express told me that. The reality was that American Express ordered a full credit report and decided that based on my credit history (which has not changed) that they were going to drop my credit line. This woman Mrs. MacDonald lied to me on a recorded call and "tried" to mislead me to believe that Experian had suggested to American Express to drop my credit line. American express lies to valued customers!!!

Company: American Express
Country: USA
State: Florida
City: Fort Lauderdale

  <     >