Sears - citiBank
Credit Limit Cut and 25.24% Rate After Customer Since 1976

A couple of months ago I got a letter from Sears saying that due to my history of buying, they were lowering the amount that I could put on the card. I thought, how weird, I have been with them since 1976 and have excellent credit. I called them and told them it was kind of insulting. Oh well, they didn't care.

Then I got one of the new statements, and a few days later I got another letter saying the statement was in error and giving me corrections. In big bold numbers it said they were charging a 25.24% interest rate! I could not believe my eyes! I emailed them, and they wanted me to call them at the 800 number. I wrote back and said, why should I call and be put on hold just to get a generic person (that I hope can speak English) to tell me there is nothing they can do for me? I gave them my phone number and told them to call me if they could tell me they were lowering my interest rate. Well, you know how that went.

I'm through with Citibank and Sears. My credit is excellent, and I can get a loan any time I need one. If this is how they treat people who have been with them for years and always paid their bill, I don't need them. I feel really ripped off. Goodbye, Sears & KMart.

Company: Sears - citiBank
Country: USA
Site: searscard.com

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