Home Depot
Lost gift card with over $400 left, no tracking help

I will keep it as brief as possible. In September I used my American Express "Points" to buy Home Depot gift cards. I used a $500 card and had just over $400 left on it. In January this year I wanted to buy something else, but the card was not in my wallet. It was missing.

I assumed Home Depot could track the card, cancel it, and issue me a new one if it had not been found and used. I thought they could do this by using the last four numbers printed on my receipt from the first time I used it. Boy, was I wrong to assume that Home Depot could possibly be that smart. They told me they do not keep track of gift cards, and that it is American Express that should keep track!

Now, if I found the card and went to use it, how could Home Depot possibly debit my card if they "don't keep track of gift card numbers"? Also, how on earth do they expect American Express to do this? I have been trying to find someone to help me for the past ten months since I lost the card. Is Home Depot's system really so antiquated that they cannot keep track of their gift cards, or is the corporate staff just pathetically incompetent?

Writing this may help get it off my chest, but it doesn't solve the problem. I'm sure someone somewhere has some common sense and can actually get to the bottom of this.

Until then, I'll be shopping at Lowe's or the Do It Center.

Company: Home Depot
Country: USA
Site: homedepot.com

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