David's Bridal
Makes bride cry on wedding day ripoff

I got engauged July of 05 and from that moment I started to plan my perfect wedding. I didn't want to wait till the next year to get me dress so in Sept. Of 05 I started looking for my perfect dress.

I went in to david's bridal where I was met by a realy nice sales lady by the name of jamie. I tried on many of dresses but I kept comming back to the first one I tried on. It was my perfect dress so I order it and paid in full.

In Oct of 05 it came in everything looked great. They told me to call around april 06 to make my alterations to my dress.

On a sat in april 06 I went to get the first fitting on my dress. I walked in and was met by the nice sales ladys who took me to the back where the alterations where done at.

I was the met by a lady who seemed to be nice at first. She told me where to change at. So I went in to get change and to my dissmaze the lady walks in on me while I have no cloths on and trys to start helping me with my skin. I did not feel conferrable at all so I told her that I was ok and could do it my self.

Once I had my skirt and skin on I asked her to help me with my dress. We walked out where the mirrors where. She grad a bunch of pins and starting them every where. My dressed didn't seem to be to long so I told her that I didn't think it needed to be hemmed.

She replied real mean and said that I needed to listen to her because she knew what she was talking about. As she was sticking pins on the bottom of my dress she throwing the part of the dress that she had pined up at me. I got poked several times. She pokes her self as well and was bleeding quite good.

One she was done with the bottom of my dress I tried to tell her that the top part of my dress was loose and told me not to lose anymore weight and rushed me to get my close back on.

She added everything up and told me that I needed to come back for a final fiting. She gave me a fri. Appt. I tried to explain that I worked almost 45 mins and lived almost and hour away. So sat would be better for me. She refused to give me a sat. Appt. And by that time I was in shock from the was I treated I just said ok.

I went to the front and paid and was crying on the way out the door. I could not belive that I was treated that way.

After I calmed down alittle I called the manager and explained what had happened and that I thought my dress was too loose on top and I have the money to get if fixed now if I need to but could not afford it later.

The manager said that she was sorry that I was treated that way. I explained that I did not want to work with the same lady again and I need a sat appt. She set me up with another lady and gave me a sat appt in may.

On that sat in may I thought it would be a good ideal to take someone with me. I went in that morning and went back to the alterations dept. Where I thought I was going to be working with another lady but she called in sick. So they but me back with the same lady that was rude to me the first time. I was in shock.

I was quite for the most part so my friend pointed out that my top was very loose. The alterations lady looked at it and agreed that it was lose and it needed to be fixed.

Then she asked why I didn't asy anything about it when I was here the first time. I told her that I did followed by what she had said. After that she told me that it would be a $150.00 to fix. I could not believe it.

I said ok then went up front to speak to the manager. I told her that there was no way I could pay for that. She had remembered the phone call between us and knew I was not happy about being put with the same lady again so she did not charge me.

I got a call that day saying my dress wouldn't be ready till june 2. That was a day before my wedding so I found myself calling the manager once again.

She told me that she would have someone else work on my dress and to be in that thur and it would be alterated steamed, and ready to go.

I went in that thur to try my dress on. I was met by a lady that I hadn't seen before. She brought my dress out and the first thing I asked was if they where going to steam it. She replied realy mean and said that they did. I know that couldn't be true because it was very wrinkled.

I then tried on my dress. I couldn't belive it. I had to fight back the tears. It was still very lose on the top and had these big wrinkls in the middle.

I walked out to her and told her that it was still loose on the top and you could see me skin. She replied that if I had a good photographer that he would tell me to pull up my dress so that it wouldn't be in the pic's. My mouth hit the floor.

I then asked her about the wrinkles in the middle of my dress. Her reply was to keep my flowers or someone infront of me at all times and no one would see. I could not belive what I was hearing.

She told me that it was all little things and that most people wouldn't notice. I explained to her that my family would notice. She then replied that she felt sorry for my family because if the noice the small things like that then they have missed out on a lot of pic's.

After that I changed out of my dress and went to take it but she would not let me untill I signed a paper saying everything was ok. I didn't want to stay there and fight because i was holding back my tears so i signed and left.

After leaving david's bridal crying once again I called the store to talk to the manager. She was not there that night so I got the number for there corporate office. I left a message that night which was on a thur.

By fri afternoon I still had not heard from them so I called and left another message.By mon I was getting very mad so i called again. I fanily got to speak to a person but it was just the lady who answers the phone. So I left a message with her.

By wed the manager of the store called me, not corporate. The same manager I had spoken to before. I think that the corporate didn't want to deal with me so they called her to do it instead. I told her what happened and I think she felt bad.

So she refunded me the money on my dress and the alterations but not the money on skin or skirt.

So now I had only two weeks to either get my dressed fixed or buy a new one.

I looked every where to try to get it fixed because I loved my dress but know one could fix it that quick because june is a very busy seson, and I could not find another dress like this one but now i wish i did.

On my wedding day I ended up stuffing by bra with sholder pads to make the dress tighter and had to pay over $60.00 to get the wrinkles steamed out of the middle of my dress.

It seemed to be working ok until I got to the reception where I notice that the lace on the top part of my dress was just falling off. I was in tears I could not believe it.

On my wedding day I cried because davids bridal had not only treated me very badly but sold me a dress that wasn't made well at all.

Although I got most of my money back there is no amount of money in the world that could fix what they had done to me or making me cry on my wedding day. I haven't decided weather or not i'm going to take any futher actions or if I even can but please beaware that David's bridal dresses are made badly and the severice is awful.

Company: David's Bridal
Country: USA
State: Arkansas
City: Fayetteville
Address: 3855 North Mall Ave
Phone: 4795822112

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