Aaron's Sales And Lease
Late Fees Despite Payday Agreement and Missing Contract Copies

My wife and I opened an account with Aaron's over a year ago. To start off, when we went in, we asked them if they were okay with our paydays. We get paid every other Friday, not on the 1st and the 15th, and they were agreeable to these arrangements.

We signed 2 contracts, and we were never given copies of either. We have told them we never received the contracts, and to this day we still do not have them. Everything was going well for the first year, until the account manager left and a new one took his place. That is when the trouble started.

The new account manager didn't want to honor the payday agreement and was charging us late fees every day that the payments were not in on the 1st and the 15th. I even faxed them a copy of my pay cycle. All our payments were always in every other week, just like we agreed, but this manager, for whatever reason, is still charging us late fees.

We have repeatedly told them we need a copy of the contracts we never got, and all we get is "we will take care of it and send them in the mail." It has been over 6 months, and yet nothing. We are currently holding off on our payments and have requested that a regional manager investigate our account.

We pay by credit card, and they used to mail us a receipt. We only have 4, and we have been paying them for 14 months. They have stopped sending us receipts. We haven't received one in over 6 months.

Our merchandise is almost paid off, so we don't want to turn it in and lose all the money we put toward it. We had similar problems with other "rent to own" stores, and we switched to Aaron's because we were told it was better. Trust me, it isn't.

As for all you people whose rebuttals are "just don't do business with them," unfortunately unless you have experienced renting/leasing through these stores, you don't know. They make your first experience great to get you to sign the contract, and it is AFTER the contract is signed that these things happen.

It isn't right to take advantage of people no matter what their credit situation is. It isn't always about credit. Customers should be treated with respect. Those customers who rent and don't pay make the rest of us who pay for our merchandise look bad. We just happen to be having a bad experience because somebody in our store screwed up, and now we are paying for it.

Company: Aaron's Sales And Lease
Country: USA
State: California
City: Stockton
Address: 1128 E. March Lane

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