Comcast
Reconnection Refused Over $890.04 Bill for Account I Never Opened

This has been an ongoing problem for about a month and I'm at the end of my rope with Comcast.

This all started with a billing being paid late. After I paid the bill on the phone with a service rep and asked to have my digital cable reconnected I was told that they would have to send a tech out to my complex and such so I said fine then I received a call back from some little condescending man saying that they would not reconnect my service because of a 890.04 bill. I almost lost it.

It turns out that an account was opened in my name in August of 1996. When I told them that was impossible because I was not living in Florida in 1996, the basically told me too bad deal with it and pay the bill.

I called several time and finally got someone to listen who said that they saw the problem and that they would adjust the account and finally cable was restored.

Then a week later the cable was cut again. And then again we called and was told that it was a mistake and they would fix it. So it was fixed again and then three days later the same issue came up.

I provided proof to Comcast showing that I was living in Mississippi at the time this other account was opened in my name and they just don't care.

I got so fed up that I just paid 525.00 to DirecTV to have their services.

My husband is not dealing with it. I have read some other horror stories and the CEO of Comcast should be shot.

Company: Comcast
Country: USA
State: Pennsylvania
City: Philadelphia
Address: 1500 Market Street
Phone: 2156651700

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