Comcast
Cable - Digital Economy Package

I am so sick of COMCAST! I've been calling them every month for 4 months in a row now in regards to my bill. Comcast had made an error on their end and before they can credit anything back to my account, I have to pay the bill first in order for them to credit it. My bill is normally around $85 dollars a month for cable and internet. When I received my bill 4 mo. Ago it said I owed them $204. I was so upset to why it jumped so high! I called them and they said once I pay $104 it would bring my account to a $0 balance. I ended up paying the $104. Thee next month comes around and I get another bill saying I owe $192!!! I'm so angry by now! I call them and they adjusted the bill again for the 2nd time! I asked to downgrade my service cable service. She said she would do it. I asked her specifically what the channels included and if ON DEMAMD was included. She told me all the channels that were included and "YES" ON DEMAND was included in the package. 3rd month comes around and I wonder why my cable hasn't been downgraded. I get my bill and it's $147. I'm furious by now! I look at my statement and my cable was never downgraded and my account was never issued any credit like I was promised! I call comcast. I was told I needed to pay that amount or there would be SERVICE INTERRUPTION! And then they tell me my request a month ago for downgrading my service was CANCELED! I said "WHAT??? How is that possible? I NEVER CANCELED MY REQUEST!" The lady tells me someone canceled your request! She fixes everything and promises to take care of it and adjust my account AGAIN! Week later my cable finally gets downgraded. I was in shock that my ON DEMANDED wasn't working and half of my chanels. I call comcast again and they tell me non of those are in my package. At this point all I want to do is scream!!! I'm so feed up with the horrible customer service! 1 week ago I got 4 harrasing phone calls from Comcast telling me my past due amount of $15 is due on the 25th. What makes me more upset is that the $15 is the amount that was suppose to credited back on my account but won't reflect until the next billing cycle. So, now I have to pay what is owed to me but in order for my to not get any SERVICE INTERRUPTION I have to by it!!! I hate comcast so I will be switching to DISH NETWORK. At least their billing is honest and don't included stupid hidden charges. I would not recommend Comcast to anyone. They will screw you over big time!!! Also, Comcast... You need to change your commercials portraying "GREAT CUSTOMER SERVICE" because as much complaints as you get you should be ashamed to even air those commercials!!!

Company: Comcast
Country: USA

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