Dish Network
Bank Account Debited $1,018.27 After Cancelling Service and Returning Boxes

On Jan 3, I cancelled my service with dish network due to bad customer service. Andreas, Operator #IB9 said I owed $4.29 and that boxes would be sent to me so I could return the equipment.

On January 7th $65 was electronically deducted from my checking account when all I owed was $4.29. I called and after sitting on hold for 30 minutes, spoke to Mary. She said that it was the company's error and that I would receive a refund in about 7-10 days. The check was cut on the 18th, left their facility on the 23rd. My calculations show that being quite a bit longer than 7-10 days. I received the boxes approx. 10 days from the date I cancelled my service. UPS picked up the boxes on Jan 30th and shipped them to Texas.

On Feb 7th, I checked my checking account and they had deducted $1,018.27 from my account!!! After screaming at several representatives I finally asked to speak to someone in the executive office. I was told that all they could do was contact the refund dept. And ask for an expedited refund, which takes approx 5-7 days. In the meantime, my whole world has stopped. I have not one cent to my name. I have NSF fees up the ying yang and they are "sympathetic" to my complaint. What a crock of *#@*! The customer service has been terrible, the equipment did not work correctly and the few times I called to complain, I was told it would cost me a fee to have a technician come out and repair "THEIR" equipment. This company is a scam. I am considering a class action lawsuit.

Candace
Rio Linda, California
U.S.A.

Company: Dish Network
Country: USA
State: Colorado
City: Englewood
Address: 90 Inverness Circle East
Phone: 7205147789

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