Dish Network
Equipment Boxes Never Sent, Then $449 Charged to Bank Account

In January I switched from Dish network to Direct TV and I was required to send back the equipment, they would provide the boxes by UPS. After a couple of days I only received one box for the regular receiver. I still had a PVR and a HD receiver. I called them right away and the moron that I spoke to at the call center had no idea what I was talking about. I explained to him that I needed 2 more boxes send out to me so I could return the equipment. Nothing came, so after a week I called again and this time the agent told me that they received everything??? Weird the equipment was still staring at me from the dinner table. Again I explained I needed 2 boxes for the equipment. Again 2 more weeks went by and I checked my bank account and saw that Dish Network charged my account for $449, -. After calling numerous times with Dishnetwork, with the most horrible customer service representatives, I still got nowhere. I am still waiting for the boxes to arrive so I can have my $ back, in the meantime the NSF charges are piling up. This company is so full of %#$#%^ and they should switch to another call center Never had such rude people to talk to. Un$%^#^#$%^ believable

Company: Dish Network
Country: USA
State: Illinois
City: Palatine
Address: Dept. 0063
Phone: 8003333474

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