Comcast Cable
Charged Again After Cancelling Service Following Mother's Death

In June, my mother passed away. In early July, I called Comcast to cancel service. Since the bill date was the 27th of the month, the lady told me that they would refund me the $48.87 that was debited on June 27, and cancel the account. I was there when the guy came and disconnected the cable, and I signed the form authorizing the disconnect.

On July 27, 3 weeks after the cable was disconnected, they debited my mom's bank account for another $48.87.

I requested a prompt refund and now I am told it takes 4-6 weeks; it sure didn't take them that long to steal the money from my mom's account. They also are now saying that they will pro-rate July, which I wouldn't really have minded except that's not what I was originally told.

What a bunch of jerks. I'm going to call and speak with a supervisor tomorrow to find out how they justify this type of service, but I doubt I'll get anywhere. Thank God for other cable companies and satellite.

Company: Comcast Cable
Country: USA
State: Alabama
City: Mobile
Address: 3248 Springhill Avenue
Phone: 2514767600

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