Comcast
Mistaken $117.50 Payment Still Not Refunded After Months

Typing in severe frustration after trying to get a payment back from my old cable company: Comcast. I had a cable/internet account with Comcast of New Jersey over two years ago. The service was decent enough, but we moved to California and had to change companies. I have been using Cox Cable with no problems.

One day while paying my cable bill online (to my new cable company: Cox) I accidentally sent the payment to Comcast. It was my mistake, I accidentally clicked the wrong cable company while not paying attention. This was March 25. The amount was $117.50. I have been since trying to get that money back and running into hassle the entire time.

I first called April 15 and spoke with someone. They said they would call back. They did not. I then spoke to Andre May 1 and he said it would take five business days to get the check back, and that he would make a note to expedite the process. Still nothing and I then talked with Erin on May 11 who said it would actually be six to eight weeks before I got my check, which was issued April 15. I spoke with a supervisor, Caroline who said the same thing. I next spoke with Doris June 5th and was told she or someone would call me back. No call, and I called again, today June 6 to Manuel and was told that none of the previous conversations actually created a credit due to a glitch on my account about a cable box. I am now told it will be an ADDITIONAL six to eight weeks to get the refund, as it is only TODAY actually going through as a refund request.

After numerous other calls today trying to get to some kind of supervisor, I was disconnected twice, got transferred to the wrong department four times, my call went to voicemail twice, and then finally got through to someone who said there is no complaint department, and she would try and resolve the problem. She (like everyone else I had spoken to) said I needed to talk with accounting, and when she went to transfer me, I was disconnected. I called again to someone with screaming and laughing (most definitely NOT work related) in the background, and when I said I could barely hear her, she said in an irritated voice, "Sir this is a call centre, it's loud." Last straw.

Company: Comcast
Country: USA
Site: comcast.com

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